A. Our tobacco is shipped to us direct from the manufacturer. It is always shipped to you the same week we receive it. We also sell large quantities to our customers all across the United States. This allows us to receive our tobacco at a better price. All these factors save you money.

Q. Where do you get your bulk tobacco?

A. Smokers Outlet, Golden Harvest and Zen tobaccos are all premium tobaccos grown in the southern United States.

Q. There are so many tubes and tobacco to choose. How do I know which one is best for me?

A. Each one of us is unique in that everything has a different taste to each of us. Some tobacco companies use full flavor tobacco in all cigarettes and change the filter to change the strength. Using this information, change the strength of your tube, as well as the color of the filter (brown or white) based on what you prefer. If cigarette is too strong or too light, you can then change tobacco or tube strength to find the right mix for you.

Q. Will you be offering any other, or new items on your web site?

A. The products you see on the site are products that have been popular in our stores. They are also products customers have requested. Please e-mail us with any items you would like to see and we will do our best to accommodate you.

Q. How do you handle customer concerns?

A. Any questions you may have can be handled by calling us at (888) 802-2354 or simply e-mail us with your concern and it will be addressed within 24 hrs.

Q. Why don't you offer bulk tobacco in bags larger than 1 lb.?

A. Based on our research, we determined the 6 oz. Bag is a good option. First, because you are buying a small quantity allowing you to test it out. Secondly, because it makes 1 carton, which is also equal to one 200count box of tubes. The one pound bag offers the customer an even better price and makes approximately 2.5 cartons. The risk with purchasing, for example, a 3 pound bag is that the tobacco is prone to drying out. Also, that is like buying 8 cartons of open cigarettes. We would prefer you purchase the 1 pound bags and receive fresh product.