Norton Shopping Guarantee

What is BuySafe?

BuySafe is a shopping guarantee that we offer to our customers so that you can shop confidently. When you make a purchase, you receive three benefits free of charge.  Your benefits are good for 30 days after the purchase date and expire automatically.

What are the BuySafe benefits?

1.  Identity Theft Protection $10,000 Identity Theft Protection

In the event your identity is stolen, anywhere, BuySafe will provide access to identity recovery services, and reimburse expenses up to $10,000 for costs like attorney fees, removing criminal judgments, and disputing credit reports. Some restrictions apply.

2.  Purchase Protection $1,000 Purchase Guarantee

BuySafe independently verifies and guarantees our terms of purchase. So if you do not receive your purchase in accordance with our terms, you will be refunded up to $1,000. Some restrictions apply.

3.  Lowest Price Guarantee $100 Lowest Price Guarantee

If we lower the price of the item you purchased on our website, start a claim with BuySafe and they will refund you the difference, up to $100. Excludes sales and special promotions. Some restrictions apply.


Was I charged extra for this?

No, we provide this service at no cost to you as a thank you for being a loyal customer.

How is my personal information used?

You will receive a one-time email with details of your Certificate of Guarantee for your purchase. After that, your personal information will not be added to a mailing list or sold.

How long are the benefits valid?

The guarantees automatically expire 30 days from the date of purchase. All benefit claims must be made within 30 days of the date of purchase, even if all the terms of sale are not yet fulfilled. Once a valid benefit claim is made, coverage applies until the claim is resolved.

Is this a subscription?

No, this is a complimentary service that automatically expires 30 days after the purchase date. There is no subscription to cancel.

How do I contact BuySafe?

Email [email protected] or call (888) 926-6333 (option 2) during our customer support hours: Monday-Friday 9:30 am-6:30 pm Eastern.

Terms and Conditions apply (read this for all the important details)