Due to FDA regulations and concerns over minors purchasing tobacco and e-cigarette products online, we have implemented an age verification system from AgeChecker.net. At Smoker’s Outlet Online we require all customers to be of legal age to purchase our products. Age Checker verifies your date of birth, name, and billing address at the time of checkout. Age Checker verifies about 90% of U.S. customers instantly using basic personal information such as your Name, Billing Address, and your Date of Birth. If Age Checker cannot verify your age, the system will prompt you to upload a picture of your ID. The process is quick and easy, and we will do our best to help you every step of the way!
How to get verified quickly
Make sure your name and billing address matches your Driver's License or other official ID. Age Checker will verify your Name, Address, and Date of Birth to public records. This is super easy and quick at the time of checkout. Once verified, you will not have to be verified again.
What is AgeChecker.Net?
AgeChecker.Net provides age verification services to online stores that sell age restricted products such as tobacco related products. Age verification is required by many federal and state laws.
What information is required?
For most customers, we only require your date of birth, name, and address. If we cannot verify your age automatically, we will need a picture of your photo ID.
Note that we are often able to get this information from the checkout form you filled out. In this case, you will only have to input your date of birth manually.
How do I upload my photo ID?
To make it as easy as possible, we have three options for sending us a photo ID:
Take a picture using your webcam directly from our popup.
Upload a picture directly from our popup.
Enter your mobile phone number and use your phone's camera to complete the process.
How is my information secured?
The information you provide is used purely to verify your age. We never share or sell data to third-parties.
Your privacy and security are important to us. Access to all our services are protected with strong 256-bit AES encryption. All personal information is stored on a private internal network that is not connected to the internet.
We will store your DOB, name, and address so that we can verify you without photo ID if you order again. Photo IDs are not stored, they are removed as soon as you are verified.
How long does verification take?
We can verify about 90% of U.S. customers instantly using basic personal information.
If you cannot be verified automatically, you must submit a picture of your photo ID to be manually verified. This process is easy and takes place within our popup. Once submitted, it will take around 10 seconds to verify you, depending on the number of requests in our queue. You may cover other sensitive information, just make sure that we can clearly see your name, date of birth, expiration and enough of the ID to verify that it is real.
Do I have to get verified every time I order?
No. Once you are verified you will be able to place orders without age verification.
I need help, who do I contact?
If you are having trouble getting verified, email our verification support team at [email protected]. (You may also call Smoker's Outlet Online Customer Service at 888-802-2354 M-F 8am-7pm or email [email protected]). Our mailing address is:
Smoker's Outlet Online 4585 West Market Street York, PA 17408
What if I don't live in the US?
International customers still have to submit their information for our records, however you will never be asked for a photo ID if you are ordering from outside the US. If we determine that you are in the US but shipping internationally, you will have to be verified via photo ID.
You must at least 21 years of age to purchase from this website. We use a 3rd party verification company to verify your age. Click the link for more information.
It is the customer’s sole responsibility to comply with all local and state tobacco laws and regulations regarding tobacco purchasing and payment of taxes.
WARNING: These products contain nicotine. Nicotine is an addictive chemical.
Smoker’s Outlet, a family owned business established in 1997, was originally opened to give the smokers of York, PA the opportunity to purchase a wide selection of cigarettes and other smoking-related items in a friendly, customer service oriented store. A little over six years after the opening of that first retail outlet, Smoker’s Outlet Online was born.