IMPORTANT NOTICE: AS OF JUNE 1, UPS REQUIRES AN ADULT SIGNATURE* FOR SHIPMENTS CONTAINING TOBACCO. PRIORITY and GROUND ADVANTAGE (USPS) AND SUREPOST DO NOT REQUIRE AN ADULT SIGNATURE.
*UPS will obtain an adult recipient’s signature upon delivery. Adult recipients must be at least 21 years old (government-issued photo ID required for delivery).
We do not ship tobacco or nicotine products to the states of Michigan, Montana, Washington, Maine, Vermont, California, South Dakota, or Utah.
We are now collecting Applicable Sales Tax and Excise Taxes on products shipped to Virginia. Excise Tax is an additional tax the state of Virginia imposes on the sale of tobacco products.
Smoker’s Outlet Online offers a shipping option called “Economy Shipping”, which might save you a lot of money. With Economy Shipping, you can ship your order anywhere in the contiguous USA.
- Will be delivered via UPS and/or USPS
- Address must include a physical address (not just a PO Box)
- Estimated delivery time 2-8 Business Days
- Excludes Alaska, Hawaii, APO/FPO, and US Territories
- Excludes flammable products
- Smoker’s Outlet Online reserves the right to modify policies at our discretion
UPS SurePost® is an economy, residential, ground service. This service combines the consistency and reliability of the UPS Ground network with final delivery typically provided by the U.S. Postal Service.
Click Here to learn more!
We are no longer able to offer UPS shipping as an option for any order containing Filtered Cigars. These orders will only be able to be shipped by the US Postal Service.
We do not ship flavored tobacco products (including menthol) to Massachusetts or Washington DC.
We do not ship any flavored (including menthol) cigarette tubes, rolling papers or alternative nicotine products to Washington DC.
We do not ship Pipe Tobacco to Pennsylvania.
We do not ship Tobacco and Nicotine Products to Michigan, Montana, Washington, Maine, Vermont, California, South Dakota, or Utah.
We do not ship Alternative Tobacco Products (containing Nicotine) to Arkansas, Louisiana, Massachusetts, Oklahoma.
We do not ship Nicotine Pouches over 4mg per dose (pouch) to Canada.
On June 23, 2019 the United States Postal Service changed the way they charge for shipping. The USPS (like UPS and FedEx) now charges a premium for shipping boxes that are over a certain size.
Effective on orders placed after June 23, you will see an increase in shipping costs for USPS Priority and Priority Express shipments that go out in boxes with dimensions of 12x12x12 or larger.
This will not affect the rates for UPS. You will still be given the choice to select the best shipping option for you.
Our goal is to have your placed order shipped out on the following business day, unless otherwise posted. Business days are Monday-Friday, excluding Federal holidays. We absolutely do our best but cannot guarantee next business day shipping. Shipping charges are calculated automatically, based on product weight, package dimensions and the shipping location. UPS Shipping methods do not deliver to PO Boxes. Your order may be delayed or undeliverable if a PO Box is provided for a UPS service. Note that UPS Surepost does allow PO box delivery as it is a combined service between the UPS and the USPS. Since final delivery is thru the US Postal Service, a PO Box may be used. The customer is responsible for all shipping costs. Customers who refuse shipment will be added to our DO NOT SHIP TO list.
All customers will receive an e-mail upon shipment. If you do not receive this email or if you have any questions concerning a submitted order, please click the CONTACT US link to send us an e-mail or contact customer service by phone. For those customers choosing to use a UPS shipping method, you may be interested in UPS My Choice. There is no cost to sign up for UPS My Choice and the service offers many benefit to enhance and make your delivery more convenient. In addition to many enhanced package tracking features, you can also leave instructions for the driver, plan deliveries around your schedule and even route packages to a UPS Access Point location for convenient pickup. To sign up for or to learn more about UPS MY CHOICE, click here.
All military and international shipping are SHIP AT YOUR OWN RISK. We are not responsible for lost, stolen, or pilfered packages. Customer is responsible for all duties of your country. Please check your local customs for cost.
Estimated times in transit may vary depending on location and do not include weekends or the date of shipment as part of the delivery time.
|Service||Estimated Business Days|
|USPS Priority Mail||2-5|
|USPS Priority Mail Express||1-2|
|USPS Ground Advantage||2-7|
|UPS 3 Day Select:||3|
|UPS 2nd Day Air||2|
|UPS Next Day Air||Next Business Day After Shipment|
As always, please do not hesitate to contact us with your questions or concerns.