Shipping Update and Restrictions

You are very important to us and we pledge to do our best to serve you!

Smoker’s Outlet Online is offering a NEW shipping option called “Smoker’s Special Flat Rate”. For one low flat rate of only $11.95, you can ship your order anywhere in the contiguous USA.

Details

- Smoker’s Special flat rate is only $11.95

- Will be delivered via UPS and/or USPS
- Address must include a physical address (not just a PO Box)
- Estimated delivery time 2-8 Business Days (possible delays due to coronavirus)
- Excludes Alaska, Hawaii, APO/FPO, and US Territories
- Excludes flammable products
- Smoker’s Outlet Online reserves the right to modify policies at our discretion

Due to recent regulations prohibiting the sale of vape products (e-liquids) that are not Tobacco flavor, we no longer ship non Tobacco flavored vape products to the following States:

- Michigan

- Oregon

- Rhode Island

- New Jersey

Due to recent regulations prohibiting the sale of all Electronic cigarette products, including devices and e-liquids and accessories, we will no longer ship any ecigarette products to the following States:

- Massachusetts

- New York

Due to FDA regulations, we no longer sell flavored e-liquid pod-style cartridges.

If you have any questions, please reach out to the state's regulatory agency.

As of 6/1/20, we do not ship flavored tobacco products (including menthol) to Massachusetts.

We do not ship Pipe Tobacco or E-cigs to Pennsylvania.

We do not ship to the states of Montana, Washington or Maine.

On June 23, 2019 the United States Postal Service changed the way they charge for shipping. The USPS (like UPS and FedEx) now charges a premium for shipping boxes that are over a certain size.

Effective on orders placed after June 23, you will see an increase in shipping costs for USPS Priority and Priority Express shipments that go out in boxes with dimensions of 12x12x12 or larger.

This will not affect the rates for UPS. You will still be given the choice to select the best shipping option for you.

Our goal is to have your placed order shipped out on the following business day, unless otherwise posted. Business days are Monday-Friday, excluding Federal holidays. We absolutely do our best but cannot guarantee next business day shipping. Shipping charges are calculated automatically, based on product weight, package dimensions and the shipping location. UPS Shipping methods do not deliver to PO Boxes. Your order may be delayed or undeliverable if a PO Box is provided for a UPS service. Note that UPS Surepost does allow PO box delivery as it is a combined service between the UPS and the USPS. Since final delivery is thru the US Postal Service, a PO Box may be used. The customer is responsible for all shipping costs. Customers who refuse shipment will be added to our DO NOT SHIP TO list.

All customers will receive an e-mail upon shipment. If you do not receive this email or if you have any questions concerning a submitted order, please click the CONTACT US link to send us an e-mail or contact customer service by phone. For those customers choosing to use a UPS shipping method, you may be interested in UPS My Choice. There is no cost to sign up for UPS My Choice and the service offers many benefit to enhance and make your delivery more convenient. In addition to many enhanced package tracking features, you can also leave instructions for the driver, plan deliveries around your schedule and even route packages to a UPS Access Point location for convenient pickup. To sign up for or to learn more about UPS MY CHOICE, click here.

All military and international shipping are SHIP AT YOUR OWN RISK. We are not responsible for lost, stolen, or pilfered packages. Customer is responsible for all duties of your country. Please check your local customs for cost.

Estimated times in transit may vary depending on location and do not include weekends or the date of shipment as part of the delivery time.

Service Estimated Business Days
Smoker's Special Flat Rate 2-8
USPS Priority Mail 2-5
USPS Priority Mail Express 1-2
USPS Retail Ground 2-15
UPS SurePost 2-8
UPS Ground 2-6
UPS 3 Day Select: 3
UPS 2nd Day Air 2
UPS Next Day Air Next Business Day After Shipment

As always, please do not hesitate to contact us with your questions or concerns.

You must be at least 21 years of age to purchase from this website. We use a 3rd party verification company to verify your age. Click the link for more information.

It is the customer’s sole responsibility to comply with all local and state tobacco laws and regulations regarding tobacco purchasing and payment of taxes.

WARNING: These products contain nicotine. Nicotine is an addictive chemical.

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