Privacy Policy

This Privacy Policy was last updated on November 26, 2024.

+ What information do you collect?

As part of the buying and selling process, we collect personal information such as your name, address, and email address, which you consent to our use of by providing it. We also automatically receive your computer's Internet protocol (IP) address in order to verify customer location, browser and operating system enabling us to better serve our customers.

+ How do you get my consent?

When you provide us with personal information to complete a transaction, verify your credit card, place an order, arrange a delivery, or process a return, we consider that you consent to our collection and use of that information to fulfill your request. If we need your personal information for any other purpose, such as marketing, we will either ask for your explicit consent or give you the option to decline.

+ How do I withdraw my consent?

Removal of consent for personal information used for marketing purposes can be removed by using the links at the bottom of the emails. For the removal of consent for all other information, just contact us at [email protected].

+ When / With whom do we share personal information?

Collected Information is used primarily to support and provide the products/services as requested by you when you use our website or in support of creating an account with our company. We may disclose your personal information to our other company-owned website(s). Your information may be released as we are required by law to do so, including for court orders and subpoenas. We may also disclose personal information when we have reason to believe that someone is causing injury to or interfering with our rights or property or harming or potentially harming other persons or property. If you violate our Terms and Conditions, your personal information may be used in support of any actions that may be necessary in response to said violations.

+ Do you have any third-party services that collect my information?

In general, third-party providers we work with will only collect, use, and share your information as necessary to perform the services they provide to us. Each third-party provider has its own privacy policies, and we recommend reviewing those policies for specific details on how and when your information may be collected and used. For example, services like Route Package Protection have their own privacy policies that apply when you choose to add or accept their services as part of your order. Acceptance of their service on your order is understood as acceptance of authorization for Smoker's Outlet Online to provide your information, as required, for them to provide the requested service to you and acceptance of any usage of that information their privacy policies allow.

We use third-party providers, such as Age Checker, to verify that customers are at least 21 years old. Other providers, like payment gateways or transaction processors, also have their own privacy policies regarding the information we share with them for your purchase-related transactions.

We encourage you to review the privacy policies of these providers to understand how your personal information will be handled. Please note that some providers may have facilities located in different jurisdictions, which means your information could be subject to the laws of those jurisdictions. For example, if you're located in Canada and your transaction is processed by a payment gateway based in the United States, your personal information may be subject to U.S. laws, including the Patriot Act.

Once you leave our website or are redirected to a third-party site or application, this Privacy Policy and our website’s Terms and Conditions no longer apply.

When you click on links from our site, you may be directed to other websites. We are not responsible for the privacy practices of those sites and encourage you to review their privacy policies.

Web technologies and other third-party tools are used to process analytics information to better support our customers and make enhancements to our users shopping experience. Tools such as Google Analytics, Microsoft Clarity, Hotjar.

+ Is my personal information secure?

To protect your personal information, we take reasonable precautions and follow the industry’s best practices to make sure it is not inappropriately lost, misused, accessed, disclosed, altered or destroyed.

Credit Card information provided is not stored anywhere on our servers. Although no method of transmission over the Internet or electronic storage is 100% secure, we follow all PCI-DSS requirements and implement additional industry standards.

+ Do you use cookies to collect personal information?

We use “cookies” to help us provide a better user experience by measuring which website areas are of greatest interest. We may also use cookies when you register for further information. In this situation, a cookie will store useful information that enables our website to remember you when you return. You may choose to disable cookies using the tools in your browser. However, by doing so you may not be able to take advantage of all the functions of our website.

+ Changes to this Privacy Policy

We reserve the right to modify this privacy policy at any time, without prior notification, so please review it frequently. Changes to this policy will be updated on this page so that you are aware of what information we collect, how we use it, and under what circumstances, we use and/or disclose it.

If you have any questions regarding this policy please reach out to customer service by email at [email protected] or by contacting us by phone at 1-888-501-3296.